This Privacy Policy explains how 21ph collects, uses, stores, and protects the personal data of players and visitors on the 21ph platform. Your privacy matters to us — this document is written in plain language so every Filipino player can understand how their data is handled.
Your Privacy Rights at a Glance
256-bit SSL and encrypted storage for all personal data.
Your data is never sold to third-party marketers or data brokers.
Request deletion of your personal data at any time, subject to legal retention requirements.
Request a copy of all personal data held by 21ph on your account.
Correct inaccurate personal data held on your 21ph account at any time.
Regulated under the Philippine Data Privacy Act (RA 10173) and NPC guidelines.
This Privacy Policy is issued by 21ph (hereinafter "21ph", "we", "us", "our"), the operator of the online gaming platform accessible at https://21ph.club. This Policy governs the collection, use, processing, storage, and disclosure of personal data relating to individuals ("you", "your", "Player", "User") who access or register on the 21ph platform, whether as registered account holders or as unregistered visitors.
21ph operates in compliance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC). Where applicable, 21ph also observes internationally recognized data protection principles consistent with Philippine regulatory guidance.
By accessing the 21ph platform, registering an account, or submitting personal data to 21ph in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must cease using the 21ph platform immediately.
This Policy should be read in conjunction with the 21ph Terms & Conditions and Responsible Gaming Policy.
21ph collects personal data through multiple channels in the course of operating the Platform. The categories of personal data collected include, but are not limited to, the following:
2.1 Registration Data. When you create a 21ph account, we collect your full legal name, date of birth, email address, Philippine mobile number, and a self-selected username and password. This information is required to establish and maintain your account.
2.2 Identity Verification (KYC) Data. Prior to processing withdrawal requests, 21ph requires identity verification. KYC data may include copies of your government-issued Philippine identification (National ID, passport, driver's license, SSS/GSIS ID, or PhilSys ID), proof of residential address, and — where required by anti-money laundering regulations — documentation of source of funds. KYC documents are processed securely and retained in accordance with applicable legal requirements.
2.3 Financial Transaction Data. We collect records of all deposits, withdrawals, and gaming transactions conducted through your 21ph account, including GCash reference numbers, PayMaya transaction IDs, bank transfer details, and associated amounts in Philippine Peso (PHP).
2.4 Gaming Activity Data. We collect complete records of all game sessions conducted on the 21ph platform, including games played, bet amounts, game outcomes, session duration, and bonus usage. This data is retained as required for regulatory, audit, and dispute resolution purposes.
2.5 Device and Technical Data. When you access the 21ph platform, we automatically collect technical data including your IP address, browser type and version, operating system, device identifiers, screen resolution, and geolocation data (at the city/region level). This data is used for fraud prevention, security monitoring, and platform optimization.
2.6 Communications Data. We retain records of all communications between you and the 21ph support team, including live chat transcripts, email correspondence, and support ticket histories.
2.7 Voluntary Data. Additional personal data you voluntarily provide — such as preferences, feedback, survey responses, or promotional opt-in information — may be collected and processed as described at the time of collection.
21ph uses collected personal data for the following purposes:
21ph does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.
Under the Philippine Data Privacy Act of 2012, 21ph processes personal data on the following legal bases:
21ph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you access the 21ph website. The categories of cookies used by 21ph include:
21ph does not use third-party advertising cookies or share cookie-derived data with advertising networks. You may manage cookie preferences through your browser settings; however, disabling essential cookies will prevent certain 21ph features from functioning correctly.
21ph does not sell, rent, or trade your personal data to third parties. Personal data may be disclosed in the following limited circumstances:
6.1 Service Providers. 21ph may share personal data with trusted third-party service providers who process data on our behalf under strict data processing agreements, including payment processors (GCash, PayMaya, banking partners), identity verification service providers, cloud infrastructure providers, and fraud detection services. All third-party processors are contractually bound to process personal data only as instructed by 21ph and to maintain appropriate security standards.
6.2 Regulatory Authorities. 21ph may disclose personal data to Philippine regulatory authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) — as required by applicable law or upon receipt of a lawful regulatory demand.
6.3 Law Enforcement. 21ph may disclose personal data to Philippine law enforcement agencies in response to a valid court order, subpoena, or equivalent legal process, or where disclosure is necessary to protect the legal rights, property, or safety of 21ph, its players, or the public.
6.4 Business Transfers. In the event of a corporate restructuring, merger, acquisition, or sale of 21ph assets, personal data held by 21ph may be transferred to the acquiring entity, subject to the same privacy protections as set out in this Policy. Affected players will be notified of any such transfer as required by law.
21ph retains personal data for the period necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods required by Philippine law and regulatory standards:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 21ph's data lifecycle management procedures.
21ph implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Security measures in place at 21ph include:
Notwithstanding the foregoing, no data transmission over the internet or electronic storage system is completely secure. While 21ph employs commercially reasonable measures to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 21ph will notify affected players and the National Privacy Commission as required under the Data Privacy Act of 2012.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 21ph:
To exercise any of the above rights, contact the 21ph Data Privacy Officer at [email protected]. Requests will be acknowledged within seventy-two (72) hours and fulfilled within thirty (30) calendar days, subject to identity verification requirements.
The 21ph platform is strictly prohibited for individuals under the age of twenty-one (21) years. 21ph does not knowingly collect personal data from minors. If 21ph becomes aware that personal data has been collected from an individual under 21 years of age, that account will be immediately closed, all associated data will be deleted, and any funds in the account will be handled in accordance with applicable law.
If you are a parent or guardian and believe your minor child has registered a 21ph account or provided personal data to 21ph, please contact us immediately at [email protected] so that appropriate action can be taken.
21ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Philippine regulatory requirements, or operational procedures. Material changes to this Policy will be communicated to registered players via email to the address on file, or via a prominent notice on the Platform, no less than fourteen (14) days prior to the effective date of the change.
Your continued use of the 21ph platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. The effective date at the top of this document will be updated to reflect the date of each revision.
For questions, concerns, or formal data rights requests regarding this Privacy Policy or 21ph's data practices, contact the 21ph Data Privacy Officer:
Email: [email protected]
If you are not satisfied with 21ph's response to a data privacy concern, you have the right to file a formal complaint with the Philippine National Privacy Commission. Information on filing a complaint with the NPC is available through official Philippine government channels.
21ph is committed to resolving all data privacy inquiries promptly and transparently. Our support team is available 24 hours a day, 7 days a week to assist Filipino players with any questions about how their personal data is handled on the 21ph platform.
21ph is built on trust — and trust starts with transparency about how your personal data is handled. If you have questions about your privacy rights or want to review your account data, our 24/7 Filipino support team is here to help.
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